Quality

TAKE’s Quality Management System for Delivery Excellence

TAKE’s delivery integrated Quality Management System, QUEST, provides a process orchestration platform that leverages processes, methods and tools. Using our 4-D methodology, we continuously refine and evolve our solution design & delivery processes based on learnings from successive customer engagements – in four distinct phases:

1.    DISCOVERY PHASE

• Study and assess the ‘as-is’ business process efficiency and associated risks
• Identify bottlenecks that would affect business process performance
• Evaluate solution options, and the estimated ROI
• Help customers select the preferred solution option (include risk mitigation, prototype & business requirements for subsequent design and development, as necessary)
  

2.    DESIGN PHASE

• Detail the identified business needs to different design methods, to evaluate the best suited design solutions for the customer
• Bring out the best fit of technology and performance required for our customers
• Integrate non-functional and security requirements for a robust design solution
• Detailed project plan and estimates in line with the identified system requirements
  

3.    DEVELOPMENT PHASE

• Develop with agile best practices, increment requirements with shorter lifecycle phases, to deploy solutions faster – thereby facilitating early stabilization at new state
• Involve customers in project governance and decision making
• Build, assemble, involve Subject Matter Experts for flawless delivery and test the best methods implemented for the given business solutions
  

4.    DELIGHT PHASE

• Ensure that the users are trained ‘hands-on’ before deployment of the solutions
• Partner and work along with the customer to measure the performance of the solutions and services, and verify whether the intended business needs are met
• Document all lessons learnt, and workarounds, along with opportunities for further improvements
• Obtain feedback on the strengths and weakness of our approach / processes - to improve QUEST
  

QUEST – The Operating System @ TAKE

TAKE Quality Management System is constantly validated by our customers, and assessed for Maturity LEVEL 5, CMMI.

QUEST has a collection of best methods and practices adopted from the best in class industry recognized standards and models like CMMI, PCMM, ITIL, PMI, ISO 9000, ISO 27000 - and Life sciences regulatory requirements and Supply chain domain references.

QUEST is the operating system at TAKE – it ensures consistency across customer engagements.